New Telephone System Posted or Updated on 19 Mar 2024

We are pleased to announce that we are installing a new telephone system.

Our main number will remain the same.

We will be introducing some exciting functions, which include:

There will no longer be an engaged tone. All calls will be placed a the queue.

Call back facility to retain your position in the queue (for non-withheld numbers). There is no charge for the callback.

We will be able to put messages on the system immediately, so keeping patients more up to date.

Call recording to protect our patients and healthcare professionals. We will also occasionally use recordings for staff training and quality control.

Take time listen to the introductory messages when phoning the practice.

We do not anticipate any ‘down time’ but we apologise in advance if you get an engaged tone at any point when phoning the practice. This should only be temporary as there may be a few teething problems. We would greatly appreciate your understanding and cooperation with the changeover to the new system.